Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unopened and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at alexanderdrifka@getventwell.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Subscription Cancellations

You can cancel, pause, or skip your VentWell subscription at any time — no contracts, no cancellation fees. Simply email us at alexanderdrifka@getventwell.com and we'll process your request within 24 hours. Cancellations take effect before your next scheduled shipment. We do not issue partial refunds for cancellations made mid-cycle after a shipment has already been processed.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

Opened or used filters cannot be returned. Sale items and gift cards are final sale. Please get in touch if you have questions about a specific item.

Exchanges

The fastest way to get the right item is to return the original, and once the return is accepted, place a new order for what you need.

Return Shipping

VentWell covers return shipping on defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs.

European Union

VentWell currently ships within Florida only. If you are located outside the United States, please contact us before placing an order.

Refunds

We'll notify you once we've received and inspected your return and confirm whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at alexdrifka@gmail.com.