FAQ
Everything you want to know
Real answers to the questions Florida homeowners actually ask — before and after they subscribe. Can't find yours? Ask us directly.
Getting started
VentWell is a filter subscription service for Florida homes — not a filter store. We figure out your sizes, filter quality, and delivery schedule once, keep it all on file, and automatically ship the right filters to your door so you never have to remember, measure, or shop for them again. You stay in full control: change, pause, skip, or cancel anytime.
Three steps: we ship, you swap, we repeat. You build your plan in about two minutes, we deliver fresh filters before your current ones wear out, and you slide the new one in when the box arrives (about two minutes, no tools). Your next shipment is already scheduled — nothing to track. See the full breakdown →
VentWell currently serves Florida homeowners — we're focused on doing one region really well before we expand. You can check your ZIP right on our homepage. If you're just outside our area, request an out-of-state plan and we'll reach out as we grow.
VentWell is a subscription service, and that's on purpose — the whole point is that you never have to remember to reorder. We do the thinking once, then keep your home stocked automatically. There's no contract and no commitment: change, pause, skip, or cancel anytime.
Finding & choosing your filters
Slide out your current filter and read the numbers printed on the cardboard edge — for example 20×25×1 (width × height × thickness, in inches). We wrote a quick step-by-step with photos: How to find your air filter size →. Still unsure? Email us a photo of the frame and we'll confirm it for you before anything ships.
That's very common — different returns are often different sizes. When you build your plan, just tell us how many filters your home needs and pick the size for each one. We keep every size on file and include the right filters in each shipment. One plan covers your whole home.
No problem. Start with our quick size guide, or on the "choose everything yourself" builder you can enter an unlisted size and still subscribe now — we'll source it, confirm the exact size and final price with you, and only then ship your first box. You can adjust or cancel anytime before it goes out.
MERV (Minimum Efficiency Reporting Value) is a standard rating for how much a filter captures. Higher numbers catch more — but a too-dense filter can restrict your AC's airflow, so the right grade matters more than the biggest number. We carry the three grades that fit almost every home and help you choose the right one.
MERV 8 — everyday dust, lint, and pollen. Great for homes with no pets and no allergy concerns that want maximum airflow.
MERV 11 — adds finer pollen, pet dander, and mold spores without choking airflow. The popular all-rounder for most Florida families and pet owners.
MERV 13 — the finest everyday filtration, adding smoke and very fine particles. Best for allergy or asthma sufferers, multiple pets, or anyone wanting the cleanest air a standard system can handle.
Not sure? Our Build My Plan quiz asks a couple of quick questions about your home (pets, allergies, dust) and recommends the right grade for you — and you can change it anytime. Want the deep dive? Read Understanding MERV ratings.
MERV 11 — adds finer pollen, pet dander, and mold spores without choking airflow. The popular all-rounder for most Florida families and pet owners.
MERV 13 — the finest everyday filtration, adding smoke and very fine particles. Best for allergy or asthma sufferers, multiple pets, or anyone wanting the cleanest air a standard system can handle.
Not sure? Our Build My Plan quiz asks a couple of quick questions about your home (pets, allergies, dust) and recommends the right grade for you — and you can change it anytime. Want the deep dive? Read Understanding MERV ratings.
We stock the 13 most common residential sizes (from 12×12×1 up to 25×25×1), all 1 inch thick, each available in MERV 8, 11, or 13. If your home uses an unusual or thicker size, enter it on the "choose everything yourself" builder or contact us — we can often source it and confirm the fit before shipping.
Pricing & discounts
Filters run $25.99–$54.99 each depending on size and MERV grade, and shipping is always free. You'll see your exact per-shipment price and your approximate yearly cost before you ever enter payment details — no surprises. Most homes land around $28–$42 per filter.
The more filters your plan includes, the more you save — every extra filter takes another 10% off your whole order: 2 filters = 10% off, 3 = 20%, 4+ = 30%. Best of all, the discount applies to every shipment, not just your first box. You'll see the exact savings in your plan summary before you check out.
Yes — every VentWell shipment ships free to your door, on every plan and every cadence. No minimums, no surprise fees at checkout.
Your price is locked to the filters and schedule you choose. If costs ever change, we'll tell you before it affects you — no quiet increases. And you can always adjust your plan or cancel with no fees.
Delivery & schedule
You choose the cadence that matches how hard your home runs: every 3 months (quarterly) — our most popular and lowest yearly cost; every 2 months — for moderate use; or monthly (billed every 4 weeks, 13 shipments per year) — for heavy AC use, multiple pets, or strong allergies. In Florida, where AC runs most of the year, filters clog faster than the box assumes — so many homes step up a cadence. You can change yours anytime. More on this: How often should you change your air filter in Florida?
You're charged when you subscribe, and your first box ships within about 3 business days. After that, you're billed and shipped automatically on your chosen schedule (for example, every 3 months). We send a reminder before each shipment, and a real person reviews your plan before the first box goes out.
Anytime. Switch between monthly, every-2-months, and quarterly from your account in a couple of clicks — or email us and we'll make the change for you, usually within one business day.
Managing your plan
Yes. Going out of town or still stocked from last time? Pause your plan or skip the next shipment right from your account. Your schedule picks back up whenever you're ready — no penalty.
In one step, from your account — or send us a single email. No contracts, no cancellation fees, no "are you sure" maze. We'd rather you stay because the service works, not because we made leaving hard.
Log in to My Account to update your sizes, switch your filter grade or delivery schedule, or change your shipping address anytime. Prefer a human? Email us and we'll take care of it for you.
We'll make it right, fast. Email us and we'll send the correct filters at no charge and fix your plan so it never happens again. Getting your size right is our job, not yours.